(valid from 1 April 2022 – 31 March 2023)

These conditions are copyright and reserved for use by current UKWA members.
The Company provides all items and services on the following Conditions which can be varied only in
writing by an Officer of the Company.
The Company is a member of UKWA and is not a common carrier.
If a Customer’s acceptance document, purchase order or other communication, received by the
Company before or after notification of these Conditions, contains terms at variance with these
Conditions, then every such term shall be of no effect.


The Customer must insure the Goods. The Company does not insure Goods or underwrite their value;
the rates charged reflect this. The limitation of liability in Condition 3 minimises the amount that the
Company would otherwise need to charge to recover its insurance costs (or an amount in lieu to reflect

1.1.      The Company will provide its services with reasonable skill and care. In the absence of written
instruction to the Company given a reasonable time in advance with sufficient warning and detail, no particular precautions nor any special treatment need be taken or provided for the Goods by the Company or its subcontractors, nor shall time be of the essence for performance by the Company.
1.2.      In the case of bulk Goods, unless the parties have agreed otherwise the Company may deal with
and/or mix apparently similar goods consigned by or for the Customer without distinguishing between consignments.
1.3.      In the case of carriage the Company’s responsibility for the Goods starts when loading on the vehicle is complete and ends when the Goods are tendered for unloading. In the case of storage and/or processing it starts when they are accepted into store and ends when they are tendered by the Company or its subcontractors for collection, or the Company becomes aware of the grounds for their removal under Condition 2.2 or on the expiry of notice under
Condition 7.1 or 7.2. Where the Company provides storage and carriage it shall also be responsible for the Goods while they are transferred from its vehicle into its store and vice versa. In the case of forwarding, the Company’s responsibility is only to engage or propose apparently competent contractors and to give them adequate instructions (on the basis of matters known to the Company) in relation to the Goods; and in this case, or where the contract is for advice, it is not responsible for the Goods themselves.
1.4.      The Company’s duty is to the Customer only and not to any third party. Any advice given is for the
Customer only and cannot be relied on by any other party.
1.5.      Unless it states otherwise in writing, where the Company provides forwarding services it operates
as the Customer’s agent in dealing, or engaging others to deal, with the Goods.
1.6.      For the purposes of the Fulfilment House Due Diligence Scheme and other matters relating to tax,
excise, customs or duties, the Company acts as the direct representative of the Customer unless otherwise agreed in writing.

2.1.      It is a condition of the contract, and the Customer represents, warrants and undertakes, that:-
2.1.1      It is either the owner of the Goods, or is authorised by the owner to accept these Conditions
on the owner’s behalf.
2.1.2      The Goods shall be presented to the Company (and/or anyone else dealing with them) securely
and properly packed in compliance with any applicable statutory regulations, recognised
standards and good practice; and that they and any Goods Transport Unit are and will remain
in a condition to be safely handled, stored and/or carried and so as not to cause injury,
damage, contamination or deterioration (or the possibility of them) to any person, premises,
property, the environment, drains or watercourses, equipment or to any other items in any way. Where the Company is performing an operation or process on the Goods, they will be delivered to the Company in a condition where that operation or process can be done without
further work (other than unpacking) by the Company.
2.1.3      Before the Company assumes any responsibility for or by reference to the Goods, the
Customer will inform the Company in writing of any relevant matters; including any special precautions necessitated by the nature, size or shape, weight, condition or potential for deterioration of the Goods and any statutory or other requirements relevant to the Goods with which the Company or others may need to comply; and will promptly after invoicing pay the Company’s reasonable extra charges for complying.
2.1.4      It will promptly after invoicing indemnify the Company against all duties, taxes and expenses
that the Company has paid or may be required to pay in respect of the Goods; including where the liability to pay them is triggered by the fault, act or omission of the Company or its employees or sub-contractors.
2.1.5      Except to the extent previously notified in detail to, and accepted by, the Company in writing
none of the Goods: are or may become hazardous or contaminated; may cause pollution of the environment or harm to human health if they escape from their packaging; require any official consent or licence (or would be illegal for the Company) to handle, possess, deal with or carry; or will at any time whilst in the care or control of the Company constitute Waste.
2.1.6      The Customer will provide a risk assessment and/or method statement appropriate for
handling the Goods. Where the Company is carrying the Goods, then unless otherwise
previously agreed in writing the Customer will provide suitable facilities, equipment and
methods for, and will procure, safe and prompt loading and unloading of the Goods at, any
location not occupied by the Company in which they are being handled.
2.1.7      It will comply with any reasonable requirements of the Company relating to handling, packing, carriage, storage or forwarding of Goods (and ancillary matters) which are notified in writing from time to time.
2.1.8      Information given by or on its behalf shall be correct and complete. The Customer will provide
promptly when, and in a format, reasonably requested by or on behalf of the Company, any
documentation, instructions or information which is relevant to the Goods, to any interest in
them, to any services to be provided for the Customer, or to any actual or anticipated
obligation of the Company related to either the Goods or the Customer.
2.1.9      Unless otherwise agreed the Customer will be responsible for instructing the Company on the
order of stock removals.
2.2      The Customer will indemnify the Company against any expense, loss or damage it suffers as a
result of the Customer’s instructions (or failure to give instructions or information), or which is
related to any breach of the Customer’s obligations or the Customer’s insolvency, or complying
with the instructions of a competent authority in respect of the Goods, and will pay all costs
and expenses (including professional fees) incurred in, and the Company’s reasonable charges
for, dealing with such matters and their consequences. The Customer will pay an extra charge
equal to the amount of any fine or penalty payable by the Company wholly or partly as a consequence of compliance with the instructions, or of acts or omissions of the Customer. If the Company suspects a breach of Condition 2, it may refuse to accept the Goods, demand their immediate removal, or itself arrange their removal without notice, at the Customer’s expense.

3.1      Unless expressly agreed, the Company does not insure the Goods and the Customer shall selfinsure or make arrangements to cover the Goods against all insurable risks to their full insurable value (including all duties and taxes). The insurance referred to in Condition 3.5 is insurance against the Company’s potential liability for breach of its obligations and not to cover the Goods themselves against loss, damage, etc.
3.2      Subject to Condition 3.3, the Company shall have no liability for Loss however arising.
3.3      If and to the extent that Loss is directly caused by negligence or wilful act or default of, or
breach of duty owed to the Customer by, the Company, its employees (acting in furtherance of
their duties as employees) or sub-contractors or agents (acting in furtherance of their duties as
sub-contractors or agents) and subject to Conditions 3.4, 3.7 and 3.8, the Company will accept
liability for Loss assessed on normal legal principles but not exceeding the Limit fixed by
Condition 3.5. Any quantification of amount or value includes duties and taxes.
3.4      In no case shall the Company be liable for any lost profit, income or savings, wasted
expenditure, liquidated damages, or indirect or consequential loss suffered by anyone.
3.5      In no case shall any liability of the Company (including inter alia any liability in respect of duties
and taxes) exceed the Limit, fixed as follows:-
3.5.1      Where potential Loss relates to Goods, the Customer may specify the Limit as an amount (in
Sterling, US Dollars or Euros) per tonne weight of the Goods by notice in writing stating the
Limit and the nature and maximum value of the Goods, including duty and taxes. The Limit so
nominated by the Customer shall apply in respect of any cause of action arising after the Date
and in the period in which the nomination remains in effect. It is a condition of the contract
that the Customer pays within 7 days of receipt the Company’s invoices for its costs in insuring
against its potential liability up to the Limit, and/or to the extent that the Company elects to
carry the risk itself, its extra charge equivalent to the estimated or likely cost of such insurance.
3.5.2.      If the Company having made reasonable efforts is unable to obtain insurance on reasonable
terms to cover its liability up to the Limit nominated by the Customer, or if the Customer has
not yet paid any invoice issued under Condition 3.5.1, the Company may give 3 working days
written notice, and the Limit for causes of action arising after the giving of the Customer’s
notice under 3.5.1 shall be £100 sterling per tonne weight of the Goods.
3.5.3      Unless and until a higher Limit has been fixed under Condition 3.5.1 and continues in effect,
the Limit shall be £100 sterling per tonne.
3.5.4      Where Loss does not relate directly to Goods (for example alleged negligent advice or data
irregularities) the Limit applicable shall be £1000 per incident or series of connected incidents.
3.6      Without prejudice to the Company’s rights under Condition 6 to be paid free from deduction
or set-off, any limitation of liability on the part of the Company shall be applied to any claim by
the Customer before any set off or counterclaim is asserted against money payable to the Company.
3.7.1      The Company shall not be liable for any claim unless: it has received written notice of it within 10 days of the event giving rise to the claim coming to the knowledge of the Customer or consignee; and it has received, within 21 days of the event giving rise to the claim coming to the knowledge of the Customer or consignee, sufficient detail in writing to enable investigation. In the case of failure to deliver, time shall run from the second working day after the expected date of delivery.
3.7.2      No legal proceedings (including any counterclaim) may be brought against the Company unless
they are issued and served within 9 months of the event giving rise to the claim.
3.8      The Company shall not be liable for any Loss to the extent that it is caused or contributed to by
a breach of any of the Customer’s obligations, or by a person for whom the Company is not
responsible, or by any of the circumstances by virtue of which the Company is relieved of its
obligations under Condition 8.

4.1      The Company shall be entitled to sub-contract on reasonable or industry standard terms all or
any part of its obligations and in this event these Conditions shall continue to apply as between
the Company and the Customer. However, except where urgent the Company will obtain the
Customer’s consent (not to be unreasonably withheld or delayed) before storage is
subcontracted and will on request notify the Customer of the location of the Goods.
4.2      No Interested Party will make a claim or issue proceedings in respect of Loss against any Additional Party.
4.3      Without prejudice to Condition 4.2, if an Additional Party pays or is liable to make a payment
to an Interested Party in connection with a claim for Loss, the Interested Party will fully
indemnify the Company against any claim (including all costs and expenses) by the Additional
Party against the Company for reimbursement of, contribution to or indemnity against that
payment to the extent that the claim added to any direct liability of the Company, and
payments made by it, to all Interested Parties exceeds the Limit applicable to the Loss giving
rise to the claim.

5.      If the Customer wishes to transfer the Goods or any part to the account of another person it
shall give prior written notice to the Company. The notice shall not be effective unless before
the effective date of the transfer the proposed transferee notifies the Company in writing that
it wishes to become a customer, is to be bound by these Conditions and by any notice given
under Condition 3, endorses any information provided by the Customer and will pay the
Company’s charges for the period after the effective date. The Customer will pay the charges
for the period until the later of the effective date, or acceptance by the Company of the notice
and of the proposed transferee as a customer. In any event the Customer will remain jointly
liable for charges and indemnities relating to Goods consigned by it to the Company. The
Goods remain subject to any lien which applies at the time of transfer.

6.1      The Company’s charges are subject to VAT and may be increased by prior notice to the
Customer. The notice shall be at least 7 days for increases reflecting any rise in fuel costs and
at least 21 days otherwise. If the Customer does not agree to the increase it shall notify the
Company in writing and will remove the Goods within 21 days after receipt of the Company’s
notice. If the Goods are not so removed then the increased charges will apply from expiry of
the Company’s notice. The Company has the right to charge for storage of the Goods for so
long as it has custody of or is responsible for them.
6.2      The Customer will pay demurrage at the Company’s standard rate (or a reasonable rate set by
the Company if there is no standard rate) if the vehicle used by or on behalf of the Company to
deliver the Goods is delayed for more than 60 minutes beyond the time reasonably needed for
loading or unloading; and demurrage and storage charges if delivery is refused.
6.3      The Company’s charges shall be paid without deduction or set-off at such periodic intervals as
may have been agreed between the parties and in any event on the earliest of (a) the expiry of
any agreed period of credit (b) when any amount payable to the Company by the Customer
becomes overdue and (c) the time immediately before any of the Goods cease to be in the
Company’s care or control. The Company shall be entitled to payment for carriage at the time
the Goods are loaded onto the vehicle. Absence of a delivery note shall not justify a refusal by
the Customer to pay.
6.4      Interest shall be paid on money overdue to the Company at the rate of 1.5% for each calendar
month during all or part of which it is overdue.
6.5      The Company shall (on its own behalf and as agent for any assignee of its invoices) have a
general and particular lien on the Goods (and any associated documentation or records) as
security for payment of all sums (whether due or not) claimed by the Company from, or
actually or prospectively payable to the Company by, the Customer or another Interested Party
on any account (relating to the Goods or not), or otherwise claimed in respect of the Goods or
other property of an Interested Party. Where a lien secures sums payable to or claimed by the
Company, it shall continue to apply to Goods to cover those sums notwithstanding any transfer
of ownership of Goods, or change of customer. Storage shall be charged for any goods
detained under lien or where the Company is required by any competent authority to retain

7.1      The Goods shall be removed by the Customer at the time agreed between the parties.
However the Company may at any time by notice in writing to the Customer require the
removal of the Goods within 14 days from the date of such notice or, in the case of perishable
goods, 3 days; or immediately in case of urgency.
7.2      Where the Customer fails to comply with Condition 7.1, or any payment from the Customer is
overdue, the Company may, without prejudice to its other rights and remedies against the
Customer, suspend activity and/or notify the Customer in writing that the Goods may be or are
being sold or otherwise disposed of. If the notice is solely because of a failure to pay the
Company will allow 14 days for payment from the date of such notice before it effects sale or
disposal. If the notice is for any other reason there is no minimum period of notice. On expiry
of the period, if such payment has not been made (or if applicable the Goods have not been so
removed) the Company may sell or otherwise dispose of the Goods or any part at the
Customer’s entire risk and expense by such method and at such price (if any) as it considers
appropriate. and The Company will account to the Customer for any proceeds of sale or
disposal after deduction of all expenses and amounts claimed by the Company and any
assignee of its invoices. The Company shall not be liable for any alleged failure to achieve a
sufficient sale price for the Goods. The Company (and any person deriving title to Goods
through it) shall be entitled to use under licence in connection with the disposal of Goods any
copyright material or trade marks, and pass on any manufacturer’s standard warranty, relating
to them which would be available to an authorised retailer of the Goods.
7.3      Notice or action by the Company under this condition shall not in itself terminate the contract
between the parties unless the Company expressly states so.
7.4      The time periods in this Condition may be extended by the Company in its discretion.

8.      The Company shall be relieved of its obligations to the extent that their performance is
prevented or delayed by, or their non-performance results wholly or partly from, the act or
omission of the Customer or anyone acting on its behalf or with its authority or an Interested
Party or by storm, flood, fire, explosion, civil disturbance, governmental, regulatory or quasigovernmental action, breakdown or unavailability of premises, equipment or labour, or other
cause beyond the reasonable control of the Company.

9.1      Each party will observe its obligations under the General Data Protection Regulation and other
applicable data protection legislation including the Data Protection Act 2018.
9.2      Unless otherwise agreed in writing the Company will be a data processor and the Customer
will be the data controller of personal data relating to or supplied by the Customer or
consignees of the Goods.
9.3      The Company will process personal data in accordance with the Customer’s instructions. The
Company may use data supplied by or on behalf of the Customer for purposes appropriate to
the performance of the Company’s obligations, the exercise of the Company’s rights or for
business planning by the Company. The Company may share data with a Subcontractor for the
provision of the Company’s services to the Customer, and with any government authority
where appropriate.
9.4      Subject to the provisions of this clause and applicable legislation, the Company and the
Customer shall each keep confidential information or data supplied by or on behalf of the
other which is expressed to be confidential or which is of such a nature that it should clearly be
regarded as confidential by a reasonable person.

10.1      Where there is an Inward TUPE Transfer, the Customer will indemnify the Company against all
liability and expense which the Company may incur in connection with:
10.1.1      the employment or the termination of employment, before the Effective Time, of any Employee;
10.1.2      any failure by the Transferor to comply with its legal obligations in respect of any of the
10.1.3      the transfer to the Company, by virtue of TUPE or otherwise, of the employment of any person
or the applicability of terms of employment, other than those previously notified to, and
previously accepted by, the Company in writing;
10.1.4      any act or omission of the Transferor, on or before the Effective Time, for which the Company
becomes liable by virtue of TUPE or otherwise; or
10.1.5      the Transferor’s failure to comply with its obligations under regulation 13 of TUPE.
10.2      Where there is an Outward TUPE Transfer, the Customer will indemnify the Company against
all liability and expense which the Company may incur in connection with the Transferee’s
failure to comply with its legal obligations, including without limitation those under regulation
13 of TUPE.

11.1      Each exclusion or limitation of liability in these Conditions exists separately and cumulatively.
11.2      Signature on behalf of a Customer or its consignee on a delivery note is evidence that the
Goods have been received in apparently good order save as noted
11.3      The Company may open packaging or Goods Transport Units to inspect them or Goods they
11.4      Any notice shall be duly given if left at or sent by first class prepaid post to the last known
address of the other party or by facsimile to the last notified number evidenced by a successful
transmission record, or by email to the last address notified for the purpose of service. It shall
be deemed to have been received: if posted 2 working days after posting (4 working days if
sent abroad), and if sent by facsimile or email, one working day after sending subject to
confirmation of successful transmission (fax) or delivery (email).
11.5      “Writing” includes email.
11.6       Delay or failure by either party to enforce its rights shall not be a waiver of them.

12      All contracts between the Company and the Customer and any claims relating to the Goods
shall be governed by the law of England and disputes dealt with exclusively by the English
13       Terms used in these Conditions have the following meanings:
Additional Party” means any employee, worker, agent or sub-contractor of the Company, or
anyone entitled to an indemnity, reimbursement or contribution from the Company in respect
of a claim by an Interested Party.
Company” means the party agreeing to provide the services and/or items under the contract
Customer” means the party requesting the services and/or items under the contract (and if
different, also the person to whom they are supplied).
Date” means the 10th working day after the relevant notice is actually received by the
Effective Time” means the time at which the employment of any person (or liabilities relating
to that person) are transferred to the Company under TUPE
Employee” means a person employed or previously employed by the Transferor and who is,
or whose rights are, affected by the TUPE Transfer
Goods” means goods (including any associated documents, packaging, Goods Transport
Unit(s) and equipment) to which the contract relates or which are in the possession of the
Goods Transport Unit” means any container, packaging, pallet or other platform used in
connection with the transport of Goods
Interested Party” means the Customer and/or anyone with an interest in the Goods; any
obligation of the Interested Party is borne jointly and severally.
Inward TUPE Transfer” means a situation where the Company is (or is expected to be) a
transferee for the purposes of TUPE as a result of providing services to or for the benefit of the
Customer (or intending to do so)
Limit” means a limit per tonne gross weight of that part of the Goods in respect of which a
claim arises.
Loss” includes (without limitation) loss (including theft), destruction, damage, unavailability,
contamination, deterioration, delay, non-delivery, mis-delivery, unauthorised delivery, noncompliance with instructions or obligations, incorrect advice or information, loss or corruption
of data, breach of data protection or processing obligations, interference with or disruption of
information technology systems, breach of duty; and any event giving rise to any liability of an
Interested Party to any other person or authority.
Officer” includes a Director or Company Secretary; General Manager; Partner; or member of
a Limited Liability Partnership
Outward TUPE Transfer” means a situation where the Company is (or is expected to be) a
transferor for the purposes of TUPE as a result of the transfer of operations carried out for the
Subcontractor” means a party engaged at the behest of the Company to perform some or all
of the Company’s obligations
Transferee” means a transferee as defined by TUPE
Transferor” means a transferor as defined by TUPE
TUPE” means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (and
any successor legislation) and also includes any other legislation under which employment or
liabilities arising from employment transfer by operation of law
Waste” bears its general meaning and also includes “Waste” and “Directive Waste” as
defined legislatively



Our complete end-to-end 3PL fulfilment service is everything your business needs to ensure customer satisfaction. Call Bray Solutions to find out more.

Bray Solutions

Lakeview Office Suite, Kings Cliffe Road, Wansford, Peterborough, PE8 6PB

Phone: +44 (0)1780 784875

Our complete end-to-end 3PL fulfilment service is everything your business needs to ensure customer satisfaction. Call Bray Solutions to find out more.
Our complete end-to-end 3PL fulfilment service is everything your business needs to ensure customer satisfaction. Call Bray Solutions to find out more.

Bray Solutions

Lakeview Office Suite, Kings Cliffe Road, Wansford, Peterborough, PE8 6PB

Phone: +44 (0)1780 784875

Bray Solutions. The UK's leading 3PL (third-party fulfilment), warehousing storage, contract packaging, transporting goods and logistics company. Click to find out more about Bray or to read their blog full of warehousing news.
Bray Solutions. The UK's leading 3PL (third-party fulfilment), warehousing storage, contract packaging, transporting goods and logistics company. Click to find out more about Bray or to read their blog full of warehousing news.
Bray Solutions. The UK's leading 3PL (third-party fulfilment), warehousing storage, contract packaging, transporting goods and logistics company. Click to find out more about Bray or to read their blog full of warehousing news.
Bray Solutions. The UK's leading 3PL (third-party fulfilment), warehousing storage, contract packaging, transporting goods and logistics company. Click to find out more about Bray or to read their blog full of warehousing news.