Getting your Customer Support Ready for Christmaswith Bray Solutions Christmas is just around the corner, and one of the key things we’re doing here is preparing for the seasonal influx of orders. Scaling up or down as demand changes is something that we’re...
2020A Retail Revival: Updated 2020 has seen a culture shift in the way that we shop. As e-commerce sales soared during lockdown, it’s time to shift our attention to the next retail revival. The growth of e-commerce has been steady in recent years, however, in 2020...
THE DIFFERENCE BETWEENCUSTOMER SERVICE AND CUSTOMER SUPPORT We’ve seen plenty of blogs on good customer service and customer support but today we wanted to clarify the difference between the two and show how the perfect harmony of both gives the customer the best...
