Case Study: Improving client scalability and growth
Our client specialises in carefully selected wild animal foods that offer significant benefits to wildlife. This can range from nuts and seeds to duck and swan pellets and fish food. Our client has 28 years of experience working in his field and is driven by his passion for garden wildlife.
Our client came to us to help him streamline his storage solutions as well as his Pick & Pack and rework operations; he was doing it all in-house and running out of space.
These restrictions meant he didn’t have any room to grow and expand, meaning the amount of stock he could hold and sell at any one time was limited.
At first, he was reluctant to pass his operation over to a 3PL as it had only ever been run by himself, but he knew the only way he could grow his business was to pass his whole operation over to a company that specialises in this field.
One of his main reasons for wanting to pass his business over to a 3PL was not to enhance his profits but it was so he could work on his passion and expand his knowledge on wildlife and provide the best he can for animals. He wanted to turn his focus from running a business to investing more of his time in research and working with food brands so together they can provide the most nutritious and health benefiting foods.
Our client had previously considered passing his business over to a 3PL, but as it was a huge decision, he felt it was best to keep all operations in-house. After working at full capacity for some time, he decided it was best to move to a bigger facility.
Picking and packing is what we specialise in, but many of our client’s products can be picked and simply packed into a bag/box with additional packaging and then shipped to the customer. With this client, as his goods were mainly foods and ordered by weight, we’ve had to adapt by bringing in specialised weighing and sewing equipment, so each bag is despatched with the correct weight, and that it is stitched to the highest standards.
Within weeks, we moved all of his goods to our warehouse facility in Peterborough and completed his account set up on our system. This included making sure stock levels were 100% correct and that they matched what we had physically. Along with ensuring the order integrations were good to go.
We provided him with access to a client portal to help him feel reassured that he was making the correct decision and not going into this blind. This allows 24/7 visibility to check products, stock levels, orders and returns. His customer service team was also given access to this portal to monitor orders and even create queries for our team to investigate if their customer wishes to amend or cancel their order.
Our client advised that once he has been relieved of dealing with the operations aspect, they will see a significant stock increase as he will then be able to focus more on business development.
He was not wrong.
Since completing the move in December, he has added several new product lines, and we have already seen a 20% increase in stock levels in just under 3 months.
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