A day in the life of a Goods In & Stock Control Team Leader
A day in the life at Bray is busy, full of opportunities and interesting to say the least. The best way to get an idea of how things work at Bray is to hear from the team themselves! Here’s Sophie’s day in the life of a Goods in and Stock Control team leader.
Hi, I’m Sophie Sawyn. I’ve worked at Bray Solutions for just under two years and I’m the Goods In & Stock Control Team Leader, leading a team of four people. Our daily challenges and workloads can vary greatly on a day-to-day basis. Allow me to summarise how a typical day may be for myself!
Planning the day
The first thing I do in my daily run is check the workloads we’ve got on as well as staff availability. I then plan and prepare my working day, then relay this information onto my team via a team brief.
Health and Safety and Covid precautions
I work with part of a management team to ensure all aspects of H&S and Covid precautions within my warehouses are up to standard and enforced. This is always a priority for me.
Goods in received can vary, from container shipments to small parcels or even jiffy bags. We do request our customers give prior notice on goods being shipped into Bray along with a packing list. When the goods arrive, these are checked by the team against the packing list, should there be any variances this will be thoroughly double checked and if the results are the same, this will be passed onto myself, as the Team Leader, and I will inform the customer accordingly. The next step will be to book this onto our system. Additionally, the customer will receive a GRN (Goods Received Note) to inform them of exactly what has been booked onto live stock.
The procedure we follow for ‘goods in’ is the same for all the customers, once they pass the thorough check in process and are booked, they then get located within our warehouse. Each customer has their own designated space within the warehouse, the goods are then stored in adequate locations. We also perform temperature checks within the warehouses to ensure the food products we store are in the correct conditions.
Once all this is complete, the location will be updated on the system ready for picking, however, before this we check the item scans using our HHT scanners ready for warehouse operatives to carry out their order fulfilment.
We often receive a large volume of returns for all our customers. Our returns process is simple, streamlined, and effective. We quality check the goods received and then process the return on the system, which will then inform the customer of the relevant details which will include products returned, original order details, condition of item/s.
If the item is in good condition and the customer has agreed, it will then be released onto the system ready to be resold, in a similar process to goods in procedure. However, if the product is not in saleable condition, it is then up to the customer how to proceed. This may vary from customer to customer, some customers will hold items in quarantine, some will ask for the goods to be disposed of, given to charity, passed to staff and some will use for spares.
Emails and customer queries
Within the operations department I’m at the core of dealing with customers. We have a team of dedicated administrators that are often in communication and liaising with our customers. Queries can range from product information, to quality checking items to creating new stock codes. This aspect of my daily life can always vary, no two days are the same! We have a good relationship with all of our customers, and being able to help customers with their queries certainly gives me a sense of fulfilment.
Stock and Cyclical counts
Cyclical counts are carried out regularly and documented. This is a service provided for our customers to ensure stock accuracy throughout the year, our goal is 100% stock accuracy for our customers at stock takes. This is audited and worked towards, cyclical counts are a big part of achieving this goal. We carry out cyclical stock counts to ensure we are over time counting every stock code. This also helps us with our annual stock takes.
Should we find any discrepancies we will then investigate and update both the customer and our system.
To summarise, a day in the life for me is both fulfilling and rewarding. I hope this gave some insight as to what my role includes and how my team operates on a daily basis!
get in touch
Want to speak to Bray about careers with us? Contact us on 01780 784875.
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