WORKING IN WAREHOUSING:

Being a 3PL company, we are providing an essential service with the government encouraging online ordering, especially for those who are vulnerable and having to shield, our teams are working harder than ever. 

We had a record weekend over the Easter weekend with our team processing a huge 2576 orders, beating our previous record by 252 orders. Without our amazing team, this simply could not have happened!

Steps Bray is taking to ensure safety

With an increasing number of orders coming in, our team is working to ensure orders are fulfilled as quickly as possible. We’ve introduced a morning meeting for senior management to ensure that the entire team is prepared for any changes.

Our cleaning team have also been brought in daily to ensure surfaces are regularly cleaned, disinfected and sanitised.

The logistics team and the warehouse operations team is spearheading all of these efforts to ensure that we not only provide good quality, efficient service but that all our key workers in warehouses across the country are as safe as possible.

It’s an added layer of complexity in a busy time, but one that is absolutely necessary to protect our workers.

Here are some additional steps we’re taking:

• At the start of each day, the warehouse staff line up 2 meters apart outside the units and have their temperature taken as well as having to use hand sanitiser before they enter.
• All warehouse staff must wear gloves while handling goods and working in the warehouse.
• Social distancing of 2 meters for all staff.
• We have supplied hand sanitiser in each office, down the warehouse and in the welfare block.
• We have masks and visors for any staff that wish to use them.
• If someone is showing symptoms they are taken to the first aid room to ring 111.

Changes in customers and suppliers

With a changing and different world, certain products are in higher demand than normal and sadly, some are no longer needed. 

We have seen a massive influx of orders mostly due to the products our customers sell, outside furniture, fire pits, kids toys etc. The weather has also helped with this. The Easter bank holiday was a record-breaker and we show no signs of slowing down. Some of our customers have paused trading and others have paused but now due to their product demand have started up again.

Our main office team is having to juggle remotely onboarding new clients who are seeing an unprecedented surge in demand, as well as assisting existing customers to rapidly scale up their work with us.

Managing multiple couriers

With an increase in e-commerce comes a higher demand on courier services. We ship orders on a daily basis with Royal Mail, DHL, DPD and UK Mail as well as specialist orders such as international or large shipments.

All of these are coordinated by the logistics and transport team, ensuring that minimal contact and social distancing can happen while reacting to increased demand.

We’re having to make sure that each delivery leaving our depot is as efficient as possible and that we are clearly communicating with customers on a regular basis. Our logistics team handles all of the core communications channels through our business, making sure the progress of each individual order is updated on our systems correctly.